- Main office: 128 City Road, London EC1V 2NX, United Kingdom
- 2082 Yonge Street, Toronto, ONM4P 2H5, Canada
- #1006 SS Lootah Building 3, Al Nahda 2, Dubai
MENTE-SOIN
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FAQs
General Questions
Mente-Soin is a comprehensive hybrid mental health and well-being platform offering care through a diverse team of licensed clinical psychologists, psychotherapists, life coaches, and addiction specialists. We provide tailored, accessible, and compassionate services to individuals, families, and communities globally.
You can easily book a session through our online portal. Visit our website, select the service you need, and choose a convenient time. If you need assistance, our support team is here to help.
We provide a variety of services, including:
- Individual Therapy
- Couples and Family Therapy
- Life Coaching and Leadership Mentoring
- Addiction Counseling
- Trauma and PTSD Support
- Online Therapy Sessions
- Corporate Mental Health Programs
- Psychological Assessments
Confidentiality and Privacy
Yes, confidentiality is our top priority. We adhere to strict ethical guidelines and comply with GDPR and HIPAA regulations. Your information is private and will only be shared with your explicit consent unless required by law.
We use secure, encrypted platforms for all communications and data storage. Your personal information is accessible only to your therapist or coach and authorized team members involved in your care. We do not share or sell your data to third parties.
Appointments and Scheduling
Yes, we offer both in-person and online therapy sessions. Online sessions can be conducted via video call, phone, or secure messaging, depending on your preference.
You can reschedule or cancel your appointment through our online booking system. If you need assistance, please contact our support team. Cancellations made less than 24 hours in advance may incur a fee.
We understand that life can be unpredictable. However, we require at least 24-hour notice for cancellations or rescheduling. Missed appointments without prior notice may be subject to a cancellation fee.
Payment and Insurance
Our fees vary based on the type of service and the therapist's experience level. We strive to offer a range of pricing options to accommodate different needs. Detailed information is available on the Fees and Pricing page of our website.
Please check with your insurance provider to confirm if our services are covered. We can provide necessary receipts and documentation for you to claim reimbursement.
We accept major credit and debit cards, bank transfers, and secure online payment options. Payments can be made directly through our portal when booking a session.
Therapists and Coaches
Our therapists are licensed professionals with advanced degrees in psychology, psychotherapy, or counseling, and are trained in evidence-based modalities like CBT, ACT, IFS, and psychoanalysis. Our coaches are certified experts specializing in life, business, and leadership coaching.
Yes, you can select your therapist based on their specialty, experience, and availability. If you need assistance in choosing a therapist, our team can help match you with a suitable practitioner.
We prioritize your comfort and progress. If you feel your current therapist or coach isn’t the right fit, you are welcome to request a change at any time.
Special Services
Yes, we provide tailored therapy for children and adolescents. Our specialists are trained in child and adolescent psychology, and we also offer parental guidance and family support sessions.
Yes, we have experienced trauma specialists who use evidence-based approaches, such as EMDR, trauma-focused CBT, and Internal Family Systems (IFS) therapy, to support clients in healing from trauma and PTSD.
Yes, we provide comprehensive addiction counseling, addressing substance use disorders, behavioral addictions, and relapse prevention. Our approach integrates therapeutic, psycho-spiritual, and motivational techniques to support recovery.
Corporate Mental Health
We deliver tailored mental health programs for businesses, including employee wellness workshops, leadership coaching, stress management training, and individual counseling for staff. These services aim to enhance workplace morale, productivity, and overall well-being.
Please contact our Corporate Services team through the website. We will discuss your organization's needs and design a customized mental health program.
Contact and Support
You can reach us via the Contact Us form on our website, Our support team will contact you within 24 hours.
We provide services in multiple languages, including English, French and Spanish. Please indicate your preferred language when booking an appointment.
If you are experiencing a mental health crisis, please contact local emergency services immediately. Mente-Soin does not offer emergency services, but we can assist in connecting you with crisis intervention resources.
